Privacy Policy

Last updated June 4, 2026

Scope

This policy describes how Citastra marketing and product surfaces collect and use information from visitors and customers.

Information collected

We may collect account details, contact information, billing intent details, workspace metadata, support messages, and technical logs needed to operate the service.

How information is used

Information is used to provide Citastra, process paid workspace requests, respond to inquiries, improve reliability, and protect the service.

Service providers

Citastra relies on a small set of providers: hosting on Hetzner Cloud in the EU, payment processing by Paddle, product analytics by PostHog in its EU region, plus email delivery.

Cookies and analytics

Necessary storage supports site preferences. Optional analytics load only after you accept: PostHog, hosted in the EU, counts page views and a small set of product events against a random identifier held in a first-party cookie. There is no session recording, no automatic capture of clicks or form contents, and no email address in any analytics event.

Data retention

Information is retained only as long as needed for product, legal, security, and accounting purposes.

Security

Citastra uses reasonable administrative, technical, and organizational safeguards to protect information.

User choices

You can request access, correction, deletion, or export through the contact path where applicable.

Contact

Questions about privacy can be sent to [email protected] until a dedicated privacy address is created.